FCS is committed to privacy protection. The information
you provide us with is to ensure a secure way to make use of our services.
You can help us ensure your privacy by not sharing your user name and
password with any individual. If you have any concerns, comments or complaints,
be sure to contact us.
When you visit our site http://www.fcsny.com
Modes of Making Reservations
Other than making reservations via http://www.fcsny.com, reservations can also be
made via the telephone at (212) 972-2282 or (800) 4RETURN.
Brochure
If you do have a user profile, you may download an Adobe PDF version of
our brochure (to get a copy of the free Adobe Acrobat reader, visit http://www.adobe.com).
If you do not have a user profile, you may contact our sales department
at (212) 972-2282 ext. 2111 or via e-mail at sales@fcsny.com.
Employment
Applications for employment can be sent to us via the following:
Mail: 60 East 42nd Street,
Suite 2424,
New York, NY 10165
Fax: (212) 286-9130
E-Mail: jobs@fcsny.com
Will we use your information
for other purposes?
We only require information that is needed for safely processing your
online reservation and contacting you, if requested/needed, with reservation
status updates and billing issues. If you create a user profile, you may
receive promotional material from our sales department and your usage
information may be analyzed as part of our standard business intelligence
monitoring practices.
Will your information be given
to any other party?
Your personal information is not and will not be shared with any other
party.
What about e-mail?
When you make an online reservation, we will contact you by e-mail or
phone to provide you with your reservation status, if requested.
Customer satisfaction
FCS is committed to providing all our customers with a very functionally
enhanced experience. In order to measure how well we are doing and to
better understand how we can continually improve our service offerings
and our ability to meet your requirements, from time-to-time we may contact
you by phone or e-mail and solicit your participation in a short questionnaire
or research. Your participation is voluntary. Note: Your sales executive
may occasionally send you promotional or service related information.
In addition, FCS may, occasionally, send you updates or important information
about our company and services.
How do we protect your information?
We employ powerful 128-bit encryption technology and Secure Socket Layers
(SSL) in all areas where your personal identity is required. For your protection, VeriSign (http://www.verisign.com)
certifies http://www.fcsny.com. This is your assurance that our site is authentic
and that we're employing SSL security. You can check this security protection
setting within your browser. To view our VeriSign certificate, click on
the image of the closed lock or the solid key at the bottom of your browser.
Our site security information will appear. For more information, contact
your browser's publisher. Your user profile information and reservation
history is kept behind our firewall. All reservation information is processed
under encrypted channels. To be sure you have the most protection available,
be sure to download the latest version of today's most popular browsers.
In addition, access to your user profile information is restricted
within our company to provide maximum security. Who can see your account information?
Only authorized programming personnel at FCS are permitted to see your
password. Your sales executive is not permitted to see your password.
Nor are any other personnel. If you forget your password, you can receive
a reminder via e-mail or you can create a new one. Only authorized sales,
customer service, billing and accounting personnel are permitted access
to your account information. Employees who violate our privacy pledge
will be subject to our normal disciplinary process.
What if you change how you use
my information?
If we change how we use your personal information, we will notify you
by prominently posting notice of the change to this site.
How do you create a user profile?
If you've already conducted business with FCS in the past and would like
to start using our online reservation facilities, you'll need to create
a User Profile. Creating a user profile requires you to provide us with
a user name and password. User names and passwords must consist of at
least one non-white-space character and be at least six (6) characters
in length. Spaces are not allowed in passwords. Leading and trailing spaces,
and adjacent spaces, are not allowed.
What about cookies?
We use cookies as a method to provide you with better services. It personalizes
your online experience. Information collected or stored via cookies only
includes login data. This information is stored in a very secured environment.
How do you give us feedback?
Simply click here to send us feedback via e-mail. Please note that feedback
given in this manner becomes property of FCS and may be used for promotional/marketing
purposes.
How do you correct inaccurate
information?
You can update your basic user profile information at any time. To correct
any other corporate account information, please contact the executive
who is in charge of corporate transportation in your organization. We
will attempt to keep your corporate account information complete, up to
date, and accurate. We will inform our customers how and where to conveniently
access their account information (except when we are prohibited to do
so by law) and how to notify us about errors, which will be promptly corrected.
Contact FCS
Click here to contact us.
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