FCS is committed to privacy protection. The information you provide us with is to ensure a secure way to make use of our services. You can help us ensure your privacy by not sharing your user name and password with any individual. If you have any concerns, comments or complaints, be sure to contact us.

When you visit our site

  • IP address - We use IP addresses to measure traffic to our site and to help provide enhanced reservation facilities. Please note that your IP address is not linked to your profile.
  • Referral site - If you come to our site via a link, the location of the referral is captured. This is used to identify where our users come from.
  • Browser type - This information is captured to help us optimize our site to match the latest technology used by our customers.
  • Navigating through our website - We keep track of pages you visit to help us provide a more personalized and relevant shopping experience.

Modes of Making Reservations
Other than making reservations via, reservations can also be made via the telephone at (212) 972-2282 or (800) 4RETURN.

If you do have a user profile, you may download an Adobe PDF version of our brochure (to get a copy of the free Adobe Acrobat reader, visit If you do not have a user profile, you may contact our sales department at (212) 972-2282 ext. 2111 or via e-mail at

Applications for employment can be sent to us via the following:

Mail: 60 East 42nd Street,
Suite 2424, New York, NY 10165
Fax: (212) 286-9130

Will we use your information for other purposes?
We only require information that is needed for safely processing your online reservation and contacting you, if requested/needed, with reservation status updates and billing issues. If you create a user profile, you may receive promotional material from our sales department and your usage information may be analyzed as part of our standard business intelligence monitoring practices.

Will your information be given to any other party?
Your personal information is not and will not be shared with any other party.

What about e-mail?
When you make an online reservation, we will contact you by e-mail or phone to provide you with your reservation status, if requested.

Customer satisfaction
FCS is committed to providing all our customers with a very functionally enhanced experience. In order to measure how well we are doing and to better understand how we can continually improve our service offerings and our ability to meet your requirements, from time-to-time we may contact you by phone or e-mail and solicit your participation in a short questionnaire or research. Your participation is voluntary. Note: Your sales executive may occasionally send you promotional or service related information. In addition, FCS may, occasionally, send you updates or important information about our company and services.

How do we protect your information?
We employ powerful 128-bit encryption technology and Secure Socket Layers (SSL) in all areas where your personal identity is required. For your protection, VeriSign ( certifies This is your assurance that our site is authentic and that we're employing SSL security. You can check this security protection setting within your browser. To view our VeriSign certificate, click on the image of the closed lock or the solid key at the bottom of your browser. Our site security information will appear. For more information, contact your browser's publisher. Your user profile information and reservation history is kept behind our firewall. All reservation information is processed under encrypted channels. To be sure you have the most protection available, be sure to download the latest version of today's most popular browsers. In addition, access to your user profile information is restricted within our company to provide maximum security.

Who can see your account information?
Only authorized programming personnel at FCS are permitted to see your password. Your sales executive is not permitted to see your password. Nor are any other personnel. If you forget your password, you can receive a reminder via e-mail or you can create a new one. Only authorized sales, customer service, billing and accounting personnel are permitted access to your account information. Employees who violate our privacy pledge will be subject to our normal disciplinary process.

What if you change how you use my information?
If we change how we use your personal information, we will notify you by prominently posting notice of the change to this site.

How do you create a user profile?
If you've already conducted business with FCS in the past and would like to start using our online reservation facilities, you'll need to create a User Profile. Creating a user profile requires you to provide us with a user name and password. User names and passwords must consist of at least one non-white-space character and be at least six (6) characters in length. Spaces are not allowed in passwords. Leading and trailing spaces, and adjacent spaces, are not allowed.

What about cookies?
We use cookies as a method to provide you with better services. It personalizes your online experience. Information collected or stored via cookies only includes login data. This information is stored in a very secured environment.

How do you give us feedback?
Simply click here to send us feedback via e-mail. Please note that feedback given in this manner becomes property of FCS and may be used for promotional/marketing purposes.

How do you correct inaccurate information?
You can update your basic user profile information at any time. To correct any other corporate account information, please contact the executive who is in charge of corporate transportation in your organization. We will attempt to keep your corporate account information complete, up to date, and accurate. We will inform our customers how and where to conveniently access their account information (except when we are prohibited to do so by law) and how to notify us about errors, which will be promptly corrected.

Contact FCS
Click here to contact us.